Last Updated: October 29, 2026
1. Introduction
Welcome to nomxa, our online store.
This website and online store are operated by Chili World ApS.
In these Terms of Service, the words “we,” “us,” “our,” “the Company” and “Chili World ApS” refer to Chili World ApS.
We provide access to our website, online store, product information and related customer services, collectively referred to as the “Services.”
The technical e-commerce infrastructure for our online store is provided by Shopify.
These Terms of Service govern your access to and use of the Services, including purchases made through our online store.
Our Privacy Policy, Return and Refund Policy, Shipping and Delivery Policy, Payment Policy and other applicable policies displayed on our website should also be read together with these Terms.
Please review these Terms before using the Services or placing an order.
Nothing in these Terms is intended to exclude, restrict or waive mandatory consumer rights that cannot legally be excluded under applicable law.
2. Company Information
The Services are operated by:
Chili World ApS
CVR Number: 38949373
Registered Address:
Bibliotekvej 53B, 1.
2650 Hvidovre
Denmark
Email: support@nomxa.shop
3. Eligibility
By using the Services, you agree to:
- Provide accurate information where reasonably required;
- Use the Services lawfully;
- Comply with these Terms; and
- Comply with applicable laws and regulations.
If you are not legally able to enter into the applicable purchase contract independently, you should use the Services only with the involvement or authorization required under applicable law.
4. Website and Service Use
You may use the Services only for lawful purposes.
You must not use the Services in a manner that:
- Violates applicable law;
- Infringes the rights of another person;
- Interferes with the operation or security of the website;
- Attempts to obtain unauthorized access to accounts or systems;
- Introduces malicious software;
- Circumvents security measures;
- Collects protected information without authorization; or
- Otherwise materially interferes with the Services or other users.
We may restrict access where reasonably necessary for security, fraud prevention, legal compliance or protection of the Services and our customers.
5. Product Information
We make reasonable efforts to present product descriptions, photographs, specifications, prices and other product information accurately.
However, information may occasionally contain errors or become outdated.
Product images may also appear slightly different depending on factors such as:
- Screen settings;
- Lighting;
- Photography conditions;
- Product variations; or
- Other reasonable display differences.
We may correct errors or update product information where necessary.
Nothing in this section limits mandatory consumer rights concerning the products supplied.
6. Product Availability
Products displayed through our online store are subject to availability.
Where reasonably necessary and permitted by applicable law, we may:
- Limit quantities;
- Change product availability;
- Discontinue products;
- Correct availability errors; or
- Refuse or cancel an affected order.
If a product becomes unavailable after an order has been submitted, we may contact you regarding an appropriate alternative, modification or cancellation.
Where payment has already been collected for an order that we cancel, the applicable amount will be refunded in accordance with applicable law and our policies.
7. Prices
Product prices are displayed through our online store.
Prices may change before an order is completed.
The applicable price for an order will normally be the price presented during the applicable purchase process, subject to obvious errors and applicable law.
Free standard shipping is provided to all destinations where customers can select a delivery address and successfully complete checkout. The final order total is displayed before the order is placed. We bear any applicable import duties, import VAT and customs-clearance fees for all supported delivery destinations. Customers will not be charged these import-related fees beyond the checkout total.
8. Orders and Order Acceptance
When you submit an order through our online store, you are requesting to purchase the selected products.
After submitting an order, you may receive an electronic order confirmation.
Where permitted by applicable law, an order may be refused or cancelled for reasons such as:
- Product unavailability;
- An obvious pricing or product-information error;
- Payment that cannot be verified or authorized;
- Suspected fraud or unauthorized activity;
- Invalid or incomplete delivery information;
- Technical problems affecting the order; or
- Other circumstances where cancellation is permitted by applicable law.
If we cancel an order after payment has been received, the applicable payment will be refunded in accordance with applicable law.
9. Customer Information
You are responsible for providing accurate and reasonably complete information required to process your order.
This may include:
- Name;
- Email address;
- Telephone number;
- Billing information;
- Delivery address; and
- Other information required to complete the transaction.
If information is inaccurate or incomplete, we may contact you to request corrected information.
Where permitted by applicable law, reasonable additional delivery or reshipping costs caused by incorrect or incomplete delivery information provided by the customer may apply.
10. Customer Accounts
Where customer account functionality is available, customers are responsible for:
- Maintaining accurate account information;
- Keeping login credentials confidential;
- Taking reasonable measures to protect their account; and
- Contacting us if unauthorized access is suspected.
You must not intentionally use another person's account without authorization or use an account for unlawful or fraudulent purposes.
We may restrict or suspend an account where reasonably necessary for security, fraud prevention, legal compliance or material violation of these Terms.
11. Payments
Available payment methods are displayed during checkout.
The payment methods available for a particular order may vary depending on factors such as:
- Customer location;
- Currency;
- Order value;
- Product;
- Payment provider;
- Delivery method; and
- Other applicable checkout conditions.
Only payment methods displayed as available during checkout can be selected for the applicable order.
Payments may be processed by independent payment service providers.
Payment providers may apply their own terms, privacy notices and security requirements.
We may delay or cancel an order where payment cannot be successfully authorized or verified, subject to applicable law.
We will never ask you to provide passwords or confidential authentication credentials through ordinary customer-service communications.
For additional information, please review our Payment Policy.
12. Taxes, VAT and Duties
Applicable product taxes and the final order total are presented during checkout in accordance with applicable law. For all delivery destinations supported at checkout, Chili World ApS bears any applicable import duties, import VAT and customs-clearance fees. Customers are not required to pay these import-related charges in addition to the checkout total.
Where required for delivery or customs clearance, customers are responsible for providing accurate information.
13. Shipping and Delivery
Shipping and delivery are governed by our Shipping and Delivery Policy.
We offer free standard shipping to every destination for which a delivery address can be selected and an order successfully completed during checkout. No fixed country list applies; availability is determined at checkout.
Our standard estimated delivery schedule for all supported destinations is:
- Order processing: 1–2 business days;
- Shipping transit: 5–7 business days; and
- Estimated total delivery time: 6–9 business days.
Business days generally exclude weekends and applicable public holidays.
Delivery periods are estimates unless expressly stated otherwise.
Delivery may be affected by circumstances such as:
- Carrier disruptions;
- Customs procedures;
- Incorrect delivery information;
- Severe weather;
- Public holidays;
- Transportation disruptions;
- Government restrictions; or
- Other circumstances outside our reasonable control.
Nothing in this section limits mandatory consumer rights.
14. Returns and Right of Withdrawal
Returns and refunds are governed by our Return and Refund Policy.
Consumers in the European Union and European Economic Area purchasing eligible goods through distance-selling methods generally have a statutory right to withdraw from the purchase within 14 days, subject to applicable legal requirements and exceptions.
Where an applicable statutory withdrawal right is exercised:
- The consumer must communicate the decision to withdraw within the applicable withdrawal period;
- The goods must be returned within the period required by applicable law; and
- The consumer may be responsible for the direct return costs where this has been properly communicated and applicable law permits it.
Customers should contact us before returning a product so that the applicable return instructions and return address can be provided or confirmed.
If a product is defective, damaged, incorrectly supplied or otherwise non-conforming, applicable statutory consumer rights remain unaffected.
Our commercial 30-day voluntary return policy provides additional return options and does not replace or reduce applicable statutory rights.
15. Refunds
Approved refunds will normally be issued using the same payment method used for the original transaction where possible, unless otherwise agreed or required by applicable law.
Refund processing may depend on factors such as:
- Type of return;
- Date returned goods are received;
- Date acceptable proof of return is provided;
- Payment provider; and
- Financial institution processing times.
Where a statutory withdrawal right applies, reimbursement will be processed within the period required by applicable law.
Where permitted by applicable law, reimbursement may be withheld until the returned goods have been received or acceptable evidence has been provided that the goods have been returned.
For further information, please review our Return and Refund Policy.
16. Intellectual Property
Content made available through the Services may be protected by intellectual property laws.
This may include:
- Business and brand names;
- Logos;
- Product information;
- Photographs;
- Graphics;
- Videos;
- Text;
- Designs;
- Website layouts;
- Software; and
- Other protected content.
Such content may belong to Chili World ApS, Shopify, licensors, service providers or other applicable rights holders.
Unless otherwise permitted by applicable law or authorized by the relevant rights holder, protected content must not be copied, reproduced, distributed, modified or commercially exploited without appropriate authorization.
Nothing in these Terms transfers ownership of third-party intellectual property rights.
17. Customer Reviews and Submitted Content
Where the Services allow customers to submit reviews, photographs, comments or other content, the person submitting that content is responsible for ensuring that they have the necessary rights to do so.
Submitted content must not:
- Violate applicable law;
- Infringe third-party rights;
- Be fraudulent or intentionally misleading;
- Contain malicious software; or
- Otherwise materially violate these Terms.
Where permitted by applicable law and the functionality through which the content is submitted, submitted content may be used for purposes connected with operating or presenting the Services.
We may remove content where reasonably necessary because it is unlawful, misleading, abusive, infringing or otherwise inconsistent with applicable requirements.
18. Privacy
Personal information collected through the Services is handled in accordance with our Privacy Policy.
Our Privacy Policy explains the categories of personal information that may be processed, the purposes of processing, relevant disclosures, retention practices and applicable privacy rights.
Because our online store uses Shopify and other service providers, those providers may process information where necessary to provide their respective services.
19. Errors and Corrections
Information displayed through the Services may occasionally contain errors relating to matters such as:
- Prices;
- Product information;
- Availability;
- Delivery information; or
- Other website content.
We may correct inaccurate information when an error is identified.
Where an obvious error materially affects an order, we may contact you regarding an appropriate correction, alternative or cancellation, subject to applicable law.
Nothing in this section limits mandatory consumer rights.
20. Prohibited Conduct
You must not use the Services:
- For unlawful or fraudulent purposes;
- To violate applicable laws;
- To infringe intellectual property or privacy rights;
- To provide intentionally false or misleading information;
- To impersonate another person or business;
- To transmit malicious software;
- To obtain unauthorized access to an account or system;
- To interfere with website security;
- To unlawfully collect personal information; or
- To otherwise materially interfere with operation of the Services.
We may take reasonable measures to protect the Services against unlawful or unauthorized activity.
21. Automated Access
Automated systems, software, crawlers or other automated tools must not access or interact with the Services in a manner that:
- Circumvents security controls;
- Ignores applicable technical access restrictions;
- Obtains unauthorized access;
- Collects protected information without authorization;
- Materially interferes with website operation; or
- Otherwise violates applicable law or these Terms.
We may use reasonable technical measures to protect the Services against harmful or unauthorized automated access.
22. Suspension and Termination
We may suspend or restrict access to the Services where reasonably necessary because:
- These Terms have been materially breached;
- Fraudulent or unlawful activity is reasonably suspected;
- Website or account security is threatened;
- Applicable legal requirements require us to do so; or
- Continued access would create a material security or operational risk.
Where reasonably possible and legally appropriate, notice may be provided.
Termination or restriction does not affect rights or obligations that arose before the applicable action.
23. Service Availability
We make reasonable efforts to maintain the availability and security of the Services.
However, website availability may occasionally be affected by:
- Maintenance;
- Technical problems;
- Internet or telecommunications interruptions;
- Third-party service interruptions;
- Security incidents; or
- Other operational circumstances.
We do not guarantee uninterrupted availability of the website.
Nothing in this section excludes warranties, remedies or consumer rights that cannot legally be excluded.
24. Limitation of Liability
To the extent permitted by applicable law, we are not responsible for losses caused solely by circumstances outside our reasonable control.
These circumstances may include:
- Temporary website interruptions;
- Internet or telecommunications failures;
- Independent third-party service interruptions;
- Incorrect information provided by the customer; or
- Other circumstances that could not reasonably have been prevented by us.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
Nothing in these Terms limits mandatory consumer rights, statutory product rights or other liability that cannot legally be excluded.
25. Events Outside Our Reasonable Control
Performance of the Services may be affected by circumstances outside our reasonable control.
Depending on the circumstances, these may include:
- Natural disasters;
- Severe weather;
- Fire or flooding;
- Government restrictions;
- Strikes;
- Transportation disruptions;
- Supply-chain interruptions;
- Major technical failures;
- Telecommunications failures; or
- Other events that could not reasonably have been prevented or controlled by us.
Where appropriate, we will make reasonable efforts to minimize the impact and resume affected operations.
Nothing in this section limits mandatory rights under applicable law.
26. Third-Party Services
Our Services may rely on independent third-party providers.
These may include:
- Shopify;
- Payment service providers;
- Financial institutions;
- Courier or logistics providers;
- Hosting providers;
- Communication providers;
- Analytics providers where used; and
- Other technology providers.
Independent third-party services may be subject to their own terms and privacy policies.
Our responsibility for independent third-party services is subject to applicable law.
27. Links to Third-Party Websites
Our Services may contain links to websites or services operated independently by third parties.
We do not control independent third-party websites or their privacy, security or operating practices.
Customers should review the applicable terms and privacy information when using an independent external service.
28. Changes to These Terms
We may update these Terms from time to time to reflect changes in:
- Our Services;
- Business operations;
- Payment or delivery arrangements;
- Applicable laws;
- Technology; or
- Other relevant operational requirements.
The latest version will be published through our online store with the applicable revision date.
Where required by law, additional notice of material changes will be provided.
Changes will apply in accordance with applicable law and will not remove mandatory rights relating to purchases already made.
29. Governing Law and Consumer Rights
These Terms are intended to operate in accordance with applicable law.
Where mandatory consumer protection laws apply to a purchase, those mandatory rights remain unaffected.
Nothing in these Terms is intended to:
- Exclude mandatory consumer rights;
- Prevent exercise of an applicable statutory withdrawal right;
- Remove mandatory product rights or guarantees;
- Restrict legally protected remedies; or
- Prevent a customer from bringing a claim where applicable law provides that right.
30. Dispute Resolution
If you have a complaint or dispute concerning an order or the Services, please contact us so that we can review the matter:
Email: support@nomxa.shop
Where applicable, please provide:
- Your name;
- Order number;
- Description of the issue; and
- The resolution you are requesting.
We will review the matter and respond within a reasonable period.
Nothing in this section prevents you from exercising statutory rights or remedies available under applicable law.
31. Severability
If a provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by applicable law.
32. No Waiver
If we do not immediately enforce a provision of these Terms, this does not necessarily mean that we waive the right to enforce that provision later.
33. Relationship With Other Policies
These Terms should be read together with our other applicable store policies, including:
- Privacy Policy;
- Return and Refund Policy;
- Shipping and Delivery Policy;
- Payment Policy; and
- Other applicable policies displayed through our online store.
If any provision conflicts with mandatory consumer protection law, the applicable mandatory law will prevail.
34. Contact Information
If you have questions regarding these Terms of Service, please contact:
Chili World ApS
CVR Number: 38949373
Registered Address:
Bibliotekvej 53B, 1.
2650 Hvidovre
Denmark
Email: support@nomxa.shop