Last Updated: October 29, 2026
This Shipping and Delivery Policy explains how orders placed through our online store are processed, shipped and delivered.
The online store nomxa is operated by Chili World ApS.
Nothing in this Shipping and Delivery Policy is intended to limit or exclude any mandatory consumer rights available under applicable law.
1. Company Information
Chili World ApS
CVR Number: 38949373
Registered Address:
Bibliotekvej 53B, 1.
2650 Hvidovre
Denmark
Email: support@nomxa.shop
2. Delivery Availability
We offer delivery to destinations that can be selected at checkout and for which an order can be successfully completed. Delivery availability is confirmed during checkout.
The delivery options available for a particular order will be displayed during checkout where applicable.
Please enter your delivery address during checkout to confirm whether delivery is currently available to your location.
3. Order Processing
After an order has been successfully placed and, where applicable, payment has been authorized or confirmed, we will begin processing the order.
Orders are normally processed within 1–2 business days after successful placement and any applicable payment confirmation. Business days exclude weekends and public holidays.
Processing may take longer where reasonably necessary because of circumstances such as:
- Product availability;
- Additional product preparation;
- Order or payment verification;
- Multiple products in an order;
- Unusually high order volume;
- Public holidays; or
- Circumstances outside our reasonable control.
Where additional processing time is required, we may contact you using the contact information provided with your order.
4. Shipping Methods
Available shipping methods are displayed during checkout where applicable.
Available delivery options may depend on factors such as:
- Delivery destination;
- Product availability;
- Package size or weight;
- Order value;
- Carrier availability;
- Local delivery conditions; and
- Other applicable logistical circumstances.
Available shipping methods will be shown before you complete your purchase. Standard shipping is free for all supported delivery destinations.
5. Estimated Delivery Time
For all supported delivery destinations, our estimated delivery timeline is:
- Order processing: 1–2 business days;
- Transit: 5–7 business days;
- Estimated total: 6–9 business days.
Business days exclude weekends and public holidays. These are estimates rather than guaranteed delivery dates.
Actual delivery times may vary depending on factors such as:
- Destination;
- Order processing;
- Carrier operations;
- Customs procedures, where applicable;
- Local delivery conditions;
- Public holidays;
- Severe weather;
- Transportation disruptions;
- Incorrect or incomplete delivery information; and
- Other circumstances outside our reasonable control.
Estimated delivery dates or timeframes are not guaranteed delivery dates unless expressly stated otherwise.
6. Shipping Costs
Standard shipping is free of charge for every destination where customers can successfully complete an order at checkout.
There is no minimum order value required for free standard shipping. Any optional delivery services, if offered, and their prices will be displayed before order confirmation.
7. Order Confirmation
After your order has been submitted successfully, you may receive an electronic order confirmation containing relevant order information.
Please review the order information carefully.
If you notice an incorrect delivery address or another important error, please contact us as soon as possible:
Email: support@nomxa.shop
We will make reasonable efforts to correct the information before shipment. However, changes may no longer be possible once an order has entered fulfilment or has been dispatched.
8. Tracking Information
Where tracking is available, tracking information may be provided after the order has been dispatched.
Tracking information may take some time to become active after the parcel has been handed to the carrier.
Tracking updates are provided by the relevant carrier and may not appear immediately.
If you experience difficulties with tracking, please contact:
Email: support@nomxa.shop
Please include your order number whenever possible.
9. Delivery Address
Customers are responsible for providing complete and accurate delivery information.
This may include:
- Full name;
- Street address;
- House or apartment number;
- Postal code;
- City;
- Country;
- Telephone number; and
- Other information reasonably required for delivery.
Delivery problems may occur where incorrect or incomplete information is provided.
If a parcel is returned because the delivery information provided with the order was incorrect or incomplete, we may contact you regarding the appropriate next step.
Additional delivery or reshipping costs may apply where permitted by applicable law.
10. Failed Delivery
A delivery may be unsuccessful because of circumstances such as:
- Nobody being available to receive the parcel;
- Incorrect or incomplete delivery information;
- Failure to collect a parcel;
- Carrier access restrictions;
- Local delivery restrictions; or
- Other circumstances affecting delivery.
Where the carrier provides another delivery attempt or collection option, please follow the carrier's instructions.
If a parcel is returned to us, please contact:
Email: support@nomxa.shop
We will review the circumstances and determine the appropriate next step in accordance with applicable law and our policies.
11. Customs, Duties and Import Charges
For all destinations supported at checkout, Chili World ApS bears any applicable import duties, import VAT and customs-clearance charges associated with delivery of the order.
Customers will not be required to pay import duties, import VAT or customs-clearance fees in addition to the total amount shown at checkout. If such charges arise, they are our responsibility.
Customs procedures may affect delivery estimates. Customers may be asked to provide accurate information reasonably necessary for customs clearance, but this does not change our responsibility for the import charges described above.
12. Delivery Delays
We make reasonable efforts to process and deliver orders within the applicable estimated delivery period.
Delays may nevertheless occur because of circumstances such as:
- Carrier delays;
- Customs procedures;
- Transportation disruptions;
- Severe weather;
- Public holidays;
- Incorrect delivery information;
- Strikes;
- Natural disasters;
- Government restrictions;
- Supply-chain disruptions;
- Technical problems; or
- Other circumstances outside our reasonable control.
Where a delay occurs, we will make reasonable efforts to assist with obtaining available delivery information.
13. Lost Packages
If you believe your package has been lost, please contact us as soon as reasonably possible.
Please provide:
- Order number;
- Full name;
- Delivery address;
- Tracking number, if available; and
- Relevant information concerning the shipment.
Where appropriate, we will review the shipment information and contact the relevant carrier.
If a shipment is confirmed as lost, an appropriate remedy will be provided in accordance with applicable law and the circumstances of the order.
14. Damaged Packages
Please inspect your order within a reasonable period after delivery.
If the package or product appears damaged, please contact:
Email: support@nomxa.shop
Where reasonably appropriate, please provide:
- Order number;
- Description of the damage;
- Photographs of the damaged product;
- Photographs of the packaging; and
- Other relevant information.
We will review the information and provide an appropriate remedy in accordance with applicable law and our policies.
Depending on the circumstances, this may include repair, replacement, return, refund or another appropriate remedy.
15. Wrong or Missing Items
If your order contains:
- The wrong product;
- An incorrect quantity;
- A missing product;
- Missing components; or
- A product different from what you ordered,
please contact:
Email: support@nomxa.shop
Please provide your order number and a description of the issue. Photographs or other reasonable information may also be requested where relevant.
Where an error is attributable to us, the appropriate corrective arrangements will be handled in accordance with applicable law.
16. Delivery to Remote Areas
Certain remote or difficult-to-access locations may require additional delivery time or may have limited delivery options.
Delivery availability and conditions may depend on factors such as:
- Carrier coverage;
- Geographic location;
- Infrastructure;
- Weather;
- Customs procedures; and
- Local delivery restrictions.
Available delivery options will be presented during checkout. Standard shipping remains free for all supported destinations.
17. Order Changes and Cancellation Before Shipment
If you need to change your delivery information or request cancellation of an order, please contact us as soon as possible:
Email: support@nomxa.shop
We will make reasonable efforts to accommodate the request before the order has been dispatched.
Once an order has entered fulfilment or has been dispatched, changes or ordinary cancellation may no longer be possible.
Where applicable, you may instead use the return or withdrawal procedures described in our Return and Refund Policy.
Mandatory statutory rights remain unaffected.
18. Refused Deliveries
If a delivery is refused, the parcel may be returned to the sender.
If the package is returned, please contact us so that we can review the circumstances.
Any applicable refund or additional shipping arrangements will be handled in accordance with our Return and Refund Policy and applicable law.
Refusing delivery does not necessarily constitute formal exercise of a statutory right of withdrawal. Where applicable, customers should notify us of their decision to withdraw in accordance with our Return and Refund Policy.
19. Multiple Products in One Order
Where an order contains multiple products, the products may be shipped separately where reasonably necessary.
This may occur because:
- Products are stored or fulfilled separately;
- Products become available at different times;
- Package size or weight requires separate shipments; or
- Other operational circumstances require separate fulfilment.
Where separate shipments are used, tracking information may also be provided separately.
20. Delivery Confirmation
Depending on the carrier and delivery service, delivery may be recorded using information such as:
- Delivery date or time;
- Recipient confirmation;
- Signature;
- Photograph;
- Delivery location; or
- Other delivery confirmation information.
If tracking indicates that a package has been delivered but you cannot locate it, please contact us.
We may ask you to check the delivery address, household members, neighbours, building reception, designated delivery locations and the carrier's available delivery information.
Where appropriate, we may also contact the carrier regarding the delivery status.
21. Events Outside Our Reasonable Control
Shipping or delivery may be affected by circumstances outside our reasonable control, including:
- Natural disasters;
- Severe weather;
- Government restrictions;
- Strikes;
- Transportation disruptions;
- Customs delays;
- Major technical failures;
- Supply-chain disruptions; or
- Other events that could not reasonably have been prevented or controlled by us.
Where such circumstances occur, we will make reasonable efforts to minimize their impact and resume normal processing and delivery as reasonably possible.
Nothing in this section limits rights available to consumers under mandatory applicable law.
22. Relationship With Our Return and Refund Policy
This Shipping and Delivery Policy should be read together with our Return and Refund Policy.
Where a return is required because a product is defective, damaged, incorrect or otherwise does not conform to the order, applicable return arrangements will be handled in accordance with our Return and Refund Policy and applicable consumer law.
For eligible voluntary change-of-mind returns or statutory withdrawals, responsibility for return shipping will be determined in accordance with our Return and Refund Policy and applicable law.
23. Customer Support
If you have questions concerning shipping, delivery, tracking or an existing shipment, please contact:
Email: support@nomxa.shop
Please include your order number whenever possible.
24. Changes to This Shipping and Delivery Policy
We may update this Shipping and Delivery Policy from time to time to reflect changes in our delivery arrangements, carrier availability, fulfilment processes, applicable laws or other operational requirements.
The latest version will be published on our online store together with the applicable revision date.
Any update will not remove or reduce mandatory consumer rights.
25. Contact Information
For questions regarding this Shipping and Delivery Policy, please contact:
Chili World ApS
CVR Number: 38949373
Registered Address:
Bibliotekvej 53B, 1.
2650 Hvidovre
Denmark
Email: support@nomxa.shop