Return and Refund Policy

Last Updated: October 29, 2026

This Return and Refund Policy applies to purchases made through our online store nomxa, operated by Chili World ApS.

We aim to provide clear information regarding returns and refunds. Nothing in this policy is intended to limit or exclude any mandatory consumer rights applicable under the laws of your country.

1. 30-Day Voluntary Return Policy

We offer a 30-day voluntary return policy for eligible products.

Customers may request a return within 30 days from the date the order is received, subject to the conditions described in this policy.

To qualify for a voluntary return, the product should generally:

• Be in the same condition as when it was delivered;

• Be unused, unworn and undamaged;

• Include all original accessories, components and documentation;

• Be returned in its original packaging where reasonably possible; and

• Be accompanied by a valid receipt, order confirmation or other proof of purchase.

Products that do not meet these conditions may not qualify for a voluntary return or refund, subject to applicable consumer protection law.

Our voluntary 30-day return policy is separate from and does not reduce any statutory consumer rights.

2. How to Request a Return

Before returning a product, please contact our customer service team:

Email: support@nomxa.shop

Please provide:

• Your full name;

• Order number;

• Email address used for the order;

• Product you wish to return; and

• Reason for the return.

After reviewing your return request, we will provide the applicable return instructions, including the return address where necessary.

Please do not send a product to an address unless that address has been provided or confirmed for your return.

Please clearly include your order number with the return so that we can identify and process it.

We recommend using a secure and trackable shipping service and retaining your shipping receipt and tracking information until the return and refund process has been completed.

Please do not send parcels on a cash-on-delivery or postage-due basis unless we have expressly agreed to this in writing.

3. Damaged, Defective or Incorrect Products

Please inspect your order within a reasonable period after delivery.

Please contact us if:

• The product arrives damaged;

• The product is defective;

• The wrong product was delivered;

• Parts or accessories are missing; or

• The product does not conform to the purchase agreement.

Email: support@nomxa.shop

Please provide your order number and a description of the issue.

Where reasonably appropriate, we may also request:

• Photographs of the product;

• Photographs of the packaging;

• A video showing the issue; or

• Other information reasonably necessary to review the issue.

We will review the information and provide an appropriate remedy in accordance with applicable law.

Depending on the circumstances, this may include:

• Replacement;

• Repair;

• Return;

• Refund; or

• Another remedy required by applicable law.

Where the problem is attributable to us, applicable return shipping arrangements will be handled in accordance with applicable consumer law.

4. Non-Returnable Products and Exceptions

Certain products may be excluded from voluntary returns or statutory withdrawal rights where permitted by applicable law.

These may include:

• Products made to the customer's specifications or clearly personalized products;

• Products that deteriorate or expire rapidly;

• Sealed products that are not suitable for return for health protection or hygiene reasons after the seal has been removed;

• Products that become inseparably mixed with other items after delivery;

• Sealed audio, video or software products after the seal has been removed; and

• Other products or services for which applicable law provides an exception to the right of withdrawal.

These exclusions do not affect mandatory consumer rights relating to defective, damaged, incorrect or non-conforming products.

5. Sale Items and Clearance Products

Unless otherwise stated or required by applicable consumer law, eligible sale items and clearance products are subject to the same return conditions described in this policy.

Mandatory statutory rights relating to defective, damaged, incorrect or non-conforming products remain unaffected.

6. Exchanges

If you would like a different product, model, size or variation, please contact us before returning the original product.

Where a direct exchange is available, we will provide the applicable instructions.

Where a direct exchange is not available, you may be asked to return the original product and place a new order for the replacement product.

Exchange availability may depend on current product availability.

7. European Union and European Economic Area 14-Day Right of Withdrawal

Consumers in the European Union and European Economic Area who purchase eligible products through an online or other distance-selling method generally have a statutory right to withdraw from the purchase within 14 days without providing a reason, subject to applicable legal exceptions.

For goods, the withdrawal period generally begins when the consumer, or a third party designated by the consumer other than the carrier, takes physical possession of the goods.

To exercise an applicable statutory right of withdrawal, you must send us a clear and unambiguous statement confirming your decision to withdraw before the applicable withdrawal period expires.

Withdrawal requests may be submitted to:

Email: support@nomxa.shop

After notifying us of your withdrawal, the goods must be returned without undue delay and no later than 14 days from the date on which you communicated your withdrawal decision, unless applicable law provides otherwise.

After receiving your withdrawal request, we will provide or confirm the applicable return instructions and return address where necessary.

Please do not send the goods to an address unless that address has been provided or confirmed for the return.

Consumers may inspect and handle the product only to the extent reasonably necessary to determine its nature, characteristics and functioning.

Where permitted by applicable law, the consumer may be responsible for any reduction in the value of the product resulting from handling beyond what is reasonably necessary to establish the nature, characteristics and functioning of the goods.

The statutory right of withdrawal is separate from our voluntary 30-day return policy.

8. Return Shipping Costs

8.1 Returns Under the 14-Day Statutory Right of Withdrawal

Where a consumer exercises an applicable statutory right of withdrawal, the consumer is responsible for the direct cost of returning the goods where this responsibility has been properly communicated and applicable law permits it.

This may include applicable postage or courier charges associated with returning the goods.

We will bear the applicable return costs where:

• We expressly agree to do so;

• Applicable law requires us to bear the cost; or

• The circumstances of the return otherwise make us responsible for the return shipping costs.

Customers are encouraged to use a secure and trackable shipping service and retain proof of shipment.

8.2 Defective, Damaged or Incorrect Products

Customers will not be required to bear reasonable return shipping costs where the return is required because:

• A product is defective or non-conforming;

• A product was damaged before or during delivery;

• An incorrect product was supplied;

• Components or accessories are missing; or

• Another confirmed error is attributable to us.

Please contact us before returning the product.

We will provide the applicable return instructions and, where appropriate, arrange or reimburse reasonable return shipping costs in accordance with applicable law.

8.3 Voluntary 30-Day Returns

For eligible voluntary change-of-mind returns made under our commercial 30-day return policy, the customer is generally responsible for the direct return shipping costs unless otherwise agreed or required by applicable law.

9. Return Inspection

After receiving a returned product, we may inspect it to determine whether it meets the applicable return requirements.

We may contact you regarding the status of the return or if additional information is reasonably required.

Products returned under our voluntary return policy that are used, damaged, incomplete or otherwise fail to satisfy the applicable voluntary return conditions may not qualify for a full refund.

Where permitted by applicable law, a deduction may also be made to reflect a reduction in value resulting from handling beyond what is reasonably necessary.

Mandatory consumer rights relating to defective or non-conforming products remain unaffected.

10. Refunds

10.1 Refunds Under the EU/EEA Statutory Right of Withdrawal

Where a consumer validly exercises an applicable statutory right of withdrawal, we will reimburse the payments received from the consumer in connection with the withdrawn purchase in accordance with applicable law.

Where required by applicable law, this includes the cost of the least expensive standard delivery option offered for the applicable order.

Additional delivery costs resulting from the customer's choice of an expedited, express or more expensive delivery method will not be reimbursed beyond the amount corresponding to the least expensive standard delivery option, where permitted by applicable law.

Reimbursement will be made without undue delay and within the period required by applicable law.

For purchases involving physical goods, where permitted by applicable law, we may withhold reimbursement until:

• We have received the returned goods; or

• The customer provides acceptable evidence that the goods have been sent back,

whichever occurs first.

Unless otherwise agreed or required by applicable law, reimbursement will normally be made using the same payment method used for the original transaction.

We do not normally charge a separate refund processing fee.

10.2 Refunds Under the Voluntary 30-Day Return Policy

For eligible returns made under our voluntary 30-day return policy that do not fall within a statutory withdrawal right, the applicable refund will be processed after the returned product has been received and inspected.

If the return is approved, the refund will normally be processed using the same payment method used for the original transaction where possible.

After a refund has been processed by us, your bank, payment provider or other financial institution may require additional processing time before the refunded amount appears in your account.

If you believe an approved refund has not been received within a reasonable period, please contact:

Email: support@nomxa.shop

11. Refund Method

Unless otherwise agreed or required by applicable law, approved refunds will normally be made using the same payment method used for the original purchase where possible.

We do not normally charge a separate refund processing fee.

Where the original transaction cannot reasonably be refunded directly through the original payment method, we may request information reasonably necessary to arrange the refund.

Customers should never provide passwords, online banking credentials or other confidential authentication information to us.

12. Partial Refunds and Deductions

Where permitted by applicable law, a refund may be reduced to reflect:

• A reduction in the value of the product caused by handling beyond what is reasonably necessary to inspect the product;

• Missing components or accessories;

• Damage caused after delivery by the customer; or

• Other circumstances for which a deduction is permitted by applicable consumer law.

No deduction will be made where applicable law prohibits such a deduction.

Mandatory rights relating to defective or non-conforming products remain unaffected.

13. Order Cancellation Before Shipment

If you wish to request cancellation of an order before it has been dispatched, please contact us as soon as possible:

Email: support@nomxa.shop

We will make reasonable efforts to accommodate the request.

However, ordinary cancellation may no longer be possible once an order has entered fulfilment or has already been dispatched.

Any applicable statutory cancellation or withdrawal rights remain unaffected.

14. Lost or Undelivered Returns

Customers are encouraged to retain proof of shipment and tracking information when returning a product.

If a return shipment appears to have been lost, please contact us and provide, where available:

• Order number;

• Return tracking number;

• Shipping receipt; and

• Other relevant information concerning the return.

We will review the circumstances and determine the appropriate next step in accordance with applicable law and the circumstances of the return.

15. Relationship With Other Store Policies

This Return and Refund Policy should be read together with our other applicable store policies, including our Shipping and Delivery Policy, Payment Policy and Terms of Service.

Where information relating to a particular order is displayed during checkout, that information should also be reviewed before completing the purchase.

Nothing in our store policies is intended to exclude or restrict mandatory consumer rights.

16. Contact Information

For questions regarding returns, refunds, defective products, cancellations or exchanges, please contact:

Store Name: nomxa

Legal Company Name: Chili World ApS

CVR Number: 38949373

Registered Address:

Bibliotekvej 53B, 1.
2650 Hvidovre
Denmark

Email: support@nomxa.shop

Please contact us before sending a return so that we can provide or confirm the applicable return address and instructions for your order.

17. Changes to This Return and Refund Policy

We may update this Return and Refund Policy from time to time to reflect changes in our business practices, payment arrangements, logistics arrangements or applicable legal requirements.

The latest version will be published on our online store together with the applicable revision date.

Any update will not remove or reduce mandatory consumer rights applicable to purchases already made.

18. Applicable Consumer Rights

Nothing in this Return and Refund Policy is intended to exclude, restrict or replace any mandatory consumer protection rights that apply to you under applicable law.

Where mandatory consumer law provides rights or remedies that are more favorable to the consumer than those described in this policy, the applicable mandatory legal provisions will apply.